What does Get Dispatch 24 do?
Get Dispatch 24 is a professional call center with fully trained MediRoute experts. You can outsource your NEMT dispatching to us and open up new opportunities for your NEMT company.
What are the benefits of using a professional call center?
Get Dispatch 24 dispatchers are well-experienced on MediRoutes on similar software. Transitioning calls from your staff to ours will be fast and seamless. Our dispatchers make sure you never miss a call, and we can increase your volume by reducing your drivers’ downtime. Using our call center frees up time for your in-house staff to work on other projects, like hiring new drivers, buying new vehicles, marketing your business, or working on cutting costs.
Will my response rate slow down if I outsource my calls?
When you outsource your calls to Get Dispatch 24, our dispatchers answer each one quickly and professionally. Your response rate will not decrease.
Will my callers notice a difference requesting a ride?
We make sure your callers have as pleasant of an experience as possible. Our dispatchers are trained to be professional, showing each caller the respect they deserve.
How will using Get Dispatch 24 affect my drivers?
Your drivers may not notice a difference, as our dispatchers likely use the same software you are currently using. In fact, many of our clients see better coordination and efficiency using our dispatchers.
How do your dispatchers know my area if they do not live here?
Our dispatchers go through extensive training for each new area. They will have a strong understanding of your region.
Are your dispatchers trained on MediRoutes?
Yes. Our experienced dispatchers have logged thousands of hours on MediRoutes and other dispatching software.
What does the transition look like?
If you are currently using MediRoutes, or a similar system, to dispatch your non-emergency medical transport fleet, then the transition over to Get Dispatch 24 should be seamless.
How much new business can I expect to receive using Get Dispatch 24?
NEMT companies that do not have a solution for after hour or holiday calls can receive new business through Get Dispatch 24. The amount of new business depends on your area and other factors. Please speak with a member of our sales team to learn more.
Do you provide weekend and holiday services?
Yes, our experienced dispatchers are available 24-hours-a-day, every day of the year.
Do you offer hourly pricing?
Yes. Hourly pricing depends on a few factors, like the size of your fleet and call volume. Please contact our sales team to schedule a call to discuss more.
What does after hours pricing look like?
After hours pricing is very reasonable and competitive, especially considering the experience level of our dispatchers. Please contact our sales department for a quote.
